UCF's Proctoring Solution

Test Your Webcam

This test only ensures that your webcam works for ProctorHub's purpose. It does not record anything.

Web Browser Setup

Google Chrome

Make sure you select Allow at the top of the page if your webcam does not turn on.

If you still can't see an image, click on the video camera icon at the top right of the screen and select the proper camera.

Mozilla Firefox

Make sure the correct camera is already selected, then click Remember this Decision and then finally Allow.

If you need to reset your camera permissions, click on the video camera icon from from the address bar of your browser, then click the X button, and refresh the page.

Apple Safari

When accessing ProctorHub, Safari will ask you for permission to access your camera. Click Allow when prompted.

Then click on the camera button in the addres bar, and click Always Allow. If you check it again, it should now have a checkmark next to it.

Microsoft Edge

When first accessing ProctorHub, Edge will ask you for permission to access your camera. Click Yes when prompted.

To check your camera permissions, click on the padlock icon in the address bar. You can now reset permissions, and manually turn on or off access to the webcam.


Supported Browsers

Check that the browser you are currently using is up-to-date, or try switching to another supported browser to see if the issue persists. We recommend using Google Chrome or Mozilla Firefox when taking ProctorHub-enabled quizzes if you are not already doing so.

Multiple Cameras or Webcams

If your device has more than one camera, make sure the proper camera is selected.

Conflicting Software and Applications

Extensions, plugins, and antivirus software can also interfere with your browser's ability to access your webcam, so disabling these items and/or trying to load the quiz in an incognito or private window can sometimes help to narrow down the cause of the issue.

Webcam Already In Use

Please ensure that no other web pages or applications are accessing your webcam when beginning your quiz, as only one application can typically access and record using your webcam at a time. When you are done testing your webcam, be sure to close this page and any other pages that may have access to your webcam as well before continuing with your proctored quiz in Canvas.

Hardware Issue

If none of the above troubleshooting steps help to resolve the issue, it is possible there is a hardware failure with your webcam rather than an issue directly related to ProctorHub. We recommend attempting to load your webcam in another application on your device to rule this out.

Lenovo Devices

If you are on a Lenovo device, there may be additional steps you need to take to allow access to your webcam. Please see the following page for more information: https://support.lenovo.com/us/en/solutions/ht500417.

Verifying Your Recording

If these steps help in getting ProctorHub to load, you can also verify that your recording was successful after submitting your quiz by clicking on the Account tab in Canvas, then selecting ProctorHub Student View from the list that appears.

Additional Support

If these steps do not help in getting ProctorHub to load, contact Webcourses@UCF Support for additional support. If you have already started your quiz, complete the quiz then reach out to your instructor to make them aware of the issue you experienced and Webcourses@UCF Support to resolve the issue going forward.